Refund Policy

Our commitment to customer satisfaction

Last Updated: June 2025

At AddChrome, we strive to provide high-quality Chrome extensions that meet your needs. We understand that sometimes a product may not work as expected, and we want to ensure your satisfaction with every purchase.

1. Free Extensions

All our Chrome extensions offer a free tier with essential features. Since no payment is required for the free plan, no refund is applicable. We encourage you to try the free version before upgrading to a Pro plan.

2. Pro Subscription Refunds

If you are not satisfied with your Pro subscription, you may request a refund under the following conditions:

2.1 Eligibility

  • Refund requests must be made within 7 days of the initial purchase date
  • The refund applies to the most recent billing period only
  • You must provide a valid reason for the refund request
  • Only one refund per extension per user is permitted

2.2 Valid Reasons for Refund

  • The extension does not function as described on the Chrome Web Store listing
  • Critical bugs or errors that prevent the extension from working
  • Compatibility issues that cannot be resolved by our support team
  • Duplicate or accidental purchases

2.3 Non-Refundable Situations

  • Requests made after the 7-day refund period
  • Change of mind after extensive use of Pro features
  • Issues caused by third-party platform changes (e.g., Instagram, Twitter API updates)
  • Failure to meet system requirements clearly stated in the extension listing
  • Violation of our Terms & Conditions

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Send an email to admin@addchrome.com with the subject line "Refund Request"
  2. Include the following information in your email:
    • Your full name
    • Email address used for the purchase
    • Extension name and subscription plan
    • Date of purchase
    • Reason for the refund request
  3. Our team will review your request within 3-5 business days
  4. If approved, the refund will be processed to your original payment method

4. Refund Processing

Once your refund is approved:

  • The refund will be processed within 5-10 business days
  • The refund will be credited to the original payment method
  • Your Pro access will be revoked upon refund processing
  • You will retain access to free features of the extension

5. Subscription Cancellation

You can cancel your Pro subscription at any time. Please note:

  • Cancellation prevents future charges but does not trigger an automatic refund
  • You will retain Pro access until the end of your current billing period
  • After the billing period ends, your account will revert to the free plan

6. Disputes

If you disagree with a refund decision, you may escalate the matter by contacting us at admin@addchrome.com. We will review your case and respond within 5 business days.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at: